Refund Policy

1. 48-Hour Refund Period

StreamViva offers a 48-Hour Money-Back Policy for eligible purchases. If you are not satisfied with our service, you may request a refund within 48 hours of your initial purchase date and time, subject to the conditions outlined in this policy.

2. Eligibility

To be eligible for a refund under our 48-hour policy, your request must meet the following criteria:

• The request must be submitted within exactly 48 hours of the original transaction completion.
• You must provide the relevant order information to help us locate your account and purchase.
• The request must comply with our general terms and conditions.

Please note that eligible customers may request a refund, but submitting a request does not guarantee automatic approval. All requests are subject to review.

3. Non-Eligible Refund Requests

Refunds will generally not be provided in the following circumstances:

• Requests made after the 48-hour window has expired.
• Accounts that have been suspended or terminated due to a violation of our terms of service.
• Subsequent renewal payments for subscriptions (only the initial purchase may be eligible).

4. How to Request a Refund

To request a refund, please contact our support team through our Contact page. Ensure you include the following details so that your request can be reviewed efficiently:

• Your account email address.
• The order or transaction reference number.
• A brief explanation of why you are requesting a refund.

Important: Do not publicly post or email your full credit card details or other sensitive payment information. We only require the order reference and account email.

5. Refund Processing

Once your refund request is received, our team will review it against this policy. If your request is approved, the refund will be processed and initiated. Processing times may vary depending on your financial institution and the payment method used.

6. Payment Method

Approved refunds will only be issued back to the original payment method used for the purchase. We cannot issue refunds to alternative cards, accounts, or through different payment providers.

7. Service Issues

If you are experiencing technical issues with our service, we encourage you to contact our support team first. We may be able to help resolve the problem quickly without the need for a refund.

8. Subscription Cancellation

Please note that requesting a refund and cancelling your subscription are two separate actions. If you wish to stop future billing, you must actively cancel your subscription through your account settings or by contacting support, regardless of whether you are requesting a refund for your current billing period.

9. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting to this page, with the updated date reflected at the top of the policy.

10. Contact Us

If you have any questions or need further clarification regarding this Refund Policy, please reach out to us via our Contact page.