Find quick answers about StreamViva plans, setup, compatible devices, subscriptions, and troubleshooting.
StreamViva provides a streaming service that can be configured on compatible devices and applications.
Choose a plan, complete the order, receive your setup information, configure a compatible application or device, and start using the service.
Yes. A stable internet connection is required for streaming.
You can get started by visiting our plans page: https://streamviva.com/plans/
StreamViva offers 1 Month, 3 Months, 6 Months, and 12 Months plans. View our plans here: https://streamviva.com/plans/
Customers can choose the duration that best matches their needs.
Please contact support regarding available options for changing your subscription. https://streamviva.com/contact-us/
The subscription duration corresponds to the plan purchased.
Device usage depends on the specific subscription and service configuration. Please contact support if you have questions about your specific setup.
If you wish to cancel your subscription, please contact our support team and they will assist you.
Compatible categories include Amazon Fire TV / Fire Stick, Android TV, Android smartphones and tablets, compatible Smart TVs, Apple devices where compatible applications are available, Windows, Mac, and compatible set-top boxes. View the guide: https://streamviva.com/guide/
Yes, compatible streaming applications can be installed through the device's available official app store where supported.
Yes. Please download a compatible application from the official store. For detailed setup instructions, visit our Guide.
Compatibility depends on the TV's operating system and available applications.
Compatibility depends on the TV's operating system and available applications.
Yes, compatible applications may be used on supported Android or Apple devices.
You can find setup instructions here: https://streamviva.com/guide/
Customers receive the appropriate setup information after completing their order.
The exact information depends on the application and setup method. It may include account credentials or playlist/server information.
Check your username, password, server information, subscription status, and internet connection. Ensure you copy the information carefully. If issues persist, contact support.
Check your internet connection, restart the app, refresh the playlist/profile, verify your setup information, and restart the device. Refer to the Guide.
Common causes include an unstable internet connection, Wi-Fi interference, network congestion, device performance, or application issues. Try restarting your router and device.
Restart the app, restart the device, clear the cache where supported, update the application, or reinstall from the official store if necessary.
This can indicate a network or ISP-related issue. Restart your router, check router/network settings, test another connection, and contact your ISP if necessary. Contact StreamViva support if the problem continues.
Ensure a stable connection, use Ethernet where possible, use 5 GHz Wi-Fi when appropriate, close bandwidth-heavy applications, and keep your apps/devices updated. https://streamviva.com/guide/
Visit https://streamviva.com/plans/, choose a plan, contact StreamViva, and complete the order.
For information about data handling, please read our Privacy Policy: https://streamviva.com/privacy-policy/
Please contact support directly: https://streamviva.com/contact-us/
StreamViva has a 48-hour refund policy, subject to the eligibility requirements described in the Refund Policy: https://streamviva.com/refund-policy/
Contact support through https://streamviva.com/contact-us/ and provide the relevant order information.
No. Requests are reviewed according to the Refund Policy and its eligibility conditions.
You can read it here: https://streamviva.com/refund-policy/
No. Keep your account and setup information private.
Contact StreamViva support as soon as possible: https://streamviva.com/contact-us/
No. Account information should never be posted publicly.
If you can't find the answer you're looking for, contact our support team.